Master Admin Role Overview

The Master Admin role is a unique and powerful role within the SmartSpace platform, granting full administrative access across the entire system. Unlike site-specific roles, which limit permissions to individual locations, the Master Admin role provides unrestricted access to all administrative functions globally.

This article explains the responsibilities, best practices, and considerations for using the Master Admin role effectively.

What is a Master Admin?

A Master Admin is a user with the highest level of access within SmartSpace. This role is not tied to specific sites, allowing the Master Admin to:

• Access and manage all administrative settings and features.
• View and configure platform-wide settings, impacting all sites and users.
• Override permissions that are typically restricted to site-level roles.

Comparison to Site-Level Roles

SmartSpace offers flexibility with site-specific roles, such as Operator, Admin, and Staff. These roles allow users to have distinct levels of access depending on the site they belong to. For instance:

• A user can be an Admin for one site but only a Staff member in another.
• Site-level roles are managed within the Roles module and are confined to the site(s) they

Master Admin Role Overview

The Master Admin role is a unique and powerful role within the SmartSpace platform, granting full administrative access across the entire system. Unlike site-specific roles, which limit permissions to individual sites, the Master Admin role provides unrestricted access to all administrative functions globally.

This article explains the responsibilities, best practices, and considerations for using the Master Admin role effectively.

What is a Master Admin?

A Master Admin is a user with the highest level of access within SmartSpace. This role is not tied to specific sites, allowing the Master Admin to:

• Access and manage all administrative settings and features.
• View and configure platform-wide settings, impacting all sites and users.
• Override permissions that are typically restricted to site-level roles.

Comparison to Site-Level Roles

SmartSpace offers flexibility with site-specific roles, such as Operator, Admin, and Staff. These roles allow users to have distinct levels of access depending on the site they belong to. For instance:

• A user can be an Admin for one site but only a Staff member in another.
• Site-level roles are managed within the Roles module and are confined to the site(s) they are assigned to.

In contrast, the Master Admin role is global and operates independently of site-level permissions.

Responsibilities of a Master Admin

With great power comes great responsibility. Master Admins have the ability to make changes that impact all users and sites across the platform. Responsibilities include:

• Configuring global platform settings.
• Managing user accounts and roles.
• Overseeing platform integrations and advanced features.
• Ensuring compliance with organisational policies.

Due to the far-reaching implications of their actions, Master Admins must exercise caution when making administrative changes.

Best Practices for Managing Master Admin Access

1. Limit Access to Trusted Individuals
   Master Admin access should only be granted to a select group of trusted personnel who are responsible for administering the platform.

2. Provide Proper Training
   Master Admins should be well-trained in the use of SmartSpace’s settings and administrative features to ensure they understand the potential impacts of their actions.

3. Monitor Activity
   Keep a record of changes made by Master Admins to track important updates and identify any issues that may arise.

4. Exercise Caution
   Changes made by a Master Admin can affect all users and sites. Avoid unnecessary modifications to global settings and always double-check changes before saving them.

Key Considerations

• The Master Admin role is distinct from site-specific roles. A user with Master Admin access will have complete administrative control, regardless of their site assignments or site-level roles.
• Ensure that the number of Master Admins is kept to a minimum to reduce the risk of unintended changes or errors.
• Always review permissions and roles periodically to ensure compliance with your organisation’s policies and needs.

By following these best practices, you can ensure the Master Admin role is used effectively and responsibly.